Privacy Policy – 786up Pakistan Online Gaming Platform

01 Introduction

786up operates an online gaming and sports betting platform for Pakistani players, accessible at 786up.pro. This Privacy Policy sets out how 786up collects, processes, stores and protects the personal information of users who register accounts, make PKR deposits, play games or otherwise interact with the platform.

By creating an account on 786up, you acknowledge that you have read and understood this Privacy Policy. This Policy should be read alongside the Terms and Conditions, which govern your use of the platform more broadly. If you have any questions about how your data is handled, please contact us at [email protected] before registering.

786up is committed to handling your personal information responsibly. We collect only what is necessary to operate your account and process transactions, and we do not sell your personal data to advertisers or unrelated third parties. The sections below explain our practices in plain language so you know exactly what you are agreeing to.

02 Data We Collect

786up collects personal information in several ways: directly from you when you register or update your account, automatically through your use of the platform, and from payment processors when you make deposits or withdrawals in PKR.

Information you provide directly

• Registration data: Full name, date of birth, email address, phone number and a username you choose at sign-up.
• Identity verification documents: Where required for KYC (Know Your Customer) purposes — typically a CNIC or passport copy — before large withdrawals or when flagged by our fraud prevention systems.
• Account preferences: Responsible gaming settings such as deposit limits and self-exclusion preferences that you configure in your account.
• Support communications: Any messages, complaints or queries you send to the 786up support team via email or the platform's live chat.

Information collected automatically

• Device and browser data: Device type, operating system, browser version, screen resolution and language settings.
• IP address and location: Your IP address is logged on login, on each session start and on financial transactions to detect fraud and unusual access patterns.
• Session and activity logs: Pages viewed, games played, bet amounts, time stamps, session duration and in-game actions. This data is used for fraud detection, dispute resolution and platform improvement.
• Cookie and tracking data: See Section 6 (Cookies) for full details of what cookies 786up uses and why.

03 How We Use Your Data

786up uses the personal data it collects for the following purposes:

786up does not use your personal data to build advertising profiles for external platforms, and we do not share data with unrelated third-party marketers. Marketing emails from 786up are only sent to players who have opted in, and you can unsubscribe at any time from your account settings.

04 Payment Data and PKR Transactions

All financial transactions on 786up are conducted in PKR. When you make a deposit via JazzCash, Easypaisa, Raast or bank transfer, 786up receives confirmation data from the payment processor, including the transaction reference, the amount in PKR, the payment method used and the timestamp of the transaction.

786up does not store your full JazzCash or Easypaisa account credentials on its own servers. Payment processing for mobile wallets is handled through the respective payment gateways, and 786up receives only the data necessary to confirm and credit your deposit or process your withdrawal.

For bank transfer and card payments, similar principles apply — 786up records only what is needed to match incoming payments to your account and to process withdrawal requests back to your nominated account. Full card numbers are never stored on 786up's servers.

Transaction records — including PKR amounts, payment methods and timestamps — are retained for the periods described in Section 7 (Data Retention) to support dispute resolution, fraud detection and account history queries raised by players.

05 Sharing Your Data

786up does not sell your personal data. We share data only in the limited circumstances described below, and only to the extent necessary for each purpose.

• Payment processors: JazzCash, Easypaisa, Raast and bank transfer gateways receive the minimum data necessary to process your PKR deposit or withdrawal. These processors operate under their own privacy policies and security standards.
• Identity verification services: Where KYC verification is required, document data may be shared with a third-party identity verification provider. This is done securely and only when verification is triggered.
• Game content providers: Game studios whose titles are hosted on 786up may receive anonymised session and technical data to support game performance and dispute resolution. No personally identifiable information is shared with game studios.
• Fraud prevention and security services: IP addresses, device fingerprints and transaction patterns may be shared with security partners to detect and prevent fraudulent activity across the platform.
• Legal and regulatory requirements: Where 786up is required to disclose data by law, court order or other binding legal process, we will comply. We will notify you of any such disclosure where legally permitted to do so.

All third parties with whom 786up shares personal data are required to maintain appropriate security measures and to use the data only for the specific purpose for which it was shared. 786up does not share data for third-party advertising purposes.

06 Cookies and Tracking

786up uses cookies and similar technologies to operate the platform, remember your preferences and keep your session secure. The table below explains the types of cookies used on 786up.

Essential and security cookies are necessary for the platform to function and cannot be disabled without preventing you from logging in or using core features. Functional and analytics cookies can be managed from your browser settings. Most modern browsers allow you to view, delete or block cookies at any time — refer to your browser's help documentation for instructions.

786up does not use third-party advertising cookies or share cookie data with social media platforms or external ad networks.

07 Data Retention

786up retains your personal data for as long as your account remains active and for a defined period after account closure. The retention periods below apply to key categories of data:

• Account registration data: Retained for the lifetime of your account and for five years after account closure, to support any late disputes or legal requirements.
• PKR transaction records: Retained for a minimum of five years from the date of each transaction for fraud prevention and dispute resolution purposes.
• KYC / identity documents: Retained for five years after the verification was completed or after account closure, whichever is later.
• Support communications: Retained for three years from the date of the most recent communication in a support thread.
• Session and activity logs: Retained for 24 months in identifiable form and then anonymised for longer-term platform analytics.
• Marketing preferences and consent records: Retained for the duration of your account and for two years after you unsubscribe, to demonstrate consent compliance.

When the applicable retention period expires, personal data is securely deleted or anonymised so that it can no longer be linked back to you. If you close your account and request deletion of your data, 786up will action that request subject to any legally required retention obligations that override it.

08 Data Security

786up takes the security of your personal data seriously. The platform uses industry-standard technical and organisational measures to protect your data against unauthorised access, disclosure, alteration or destruction. Key security measures include:

• Encrypted connections: All data transmitted between your device and 786up servers is encrypted using TLS (Transport Layer Security). Always check that the padlock icon is visible in your browser's address bar when using the platform.
• Password hashing: Your account password is stored as a one-way cryptographic hash — 786up staff cannot see your password in plain text.
• Access controls: Personal data is accessible only to 786up personnel who need it to perform their specific role. Access is logged and reviewed periodically.
• Fraud monitoring: Automated systems continuously monitor login attempts, transaction patterns and session behaviour to detect and block suspicious activity.
• Payment tokenisation: Sensitive payment data is tokenised so that raw card or wallet credentials are never stored on 786up's application servers.

While 786up implements robust security measures, no online platform can guarantee absolute security. You also play a role in keeping your account safe — use a strong, unique password, do not share your login credentials with anyone, and log out from shared devices. If you suspect your account has been compromised, contact [email protected] immediately.

09 Your Privacy Rights

As a registered player on 786up, you have the following rights in relation to your personal data. To exercise any of these rights, contact us at [email protected] with your registered username and a description of your request.

• Right to access: You can request a copy of the personal data 786up holds about you. We will provide this within a reasonable timeframe after verifying your identity.
• Right to correction: If any of your personal data is inaccurate or out of date, you can request that we correct it. You can update most account details directly from your account settings without contacting support.
• Right to deletion: You can request that 786up delete your personal data. We will action deletion requests subject to any legally mandated retention obligations — for example, transaction records that must be kept for fraud prevention or legal compliance purposes.
• Right to restrict processing: You can ask 786up to restrict how we use your data in certain circumstances, such as while a complaint is being investigated.
• Right to withdraw consent: Where data processing is based on your consent — for example, marketing emails — you can withdraw that consent at any time from your account settings or by contacting support. Withdrawal of consent does not affect the lawfulness of processing carried out before the withdrawal.
• Right to data portability: You can request a copy of data you have provided to 786up in a commonly used, machine-readable format.

786up will respond to all privacy rights requests within 30 days. If a request is complex or we receive a high volume of requests, we may extend this period by a further 30 days and will notify you accordingly.

10 Minors and Under-18 Protection

786up is strictly an adults-only platform. The minimum age to register and use 786up is 18 years. We do not knowingly collect personal data from anyone under the age of 18. The date of birth field during registration is mandatory and accounts where the registered date of birth indicates the user is under 18 are blocked from completing registration.

If 786up discovers or is notified that an account has been registered by or is being used by a person under 18, that account will be immediately suspended, all balances will be frozen and the account will be permanently closed. Any funds deposited by a minor will be handled in accordance with applicable rules.

If you are a parent or guardian and believe your child has registered on 786up, please contact [email protected] immediately with relevant details so the account can be located and closed without delay.

11 Changes to This Privacy Policy

786up may update this Privacy Policy from time to time to reflect changes in how the platform operates, changes in applicable data protection standards or changes in the services we offer. When material changes are made, the "Last updated" date at the top of this page will be revised accordingly.

Where a change significantly affects how your personal data is used, 786up will make reasonable efforts to notify registered players — for example, via a notice on the platform or by email to your registered address. For minor or clarificatory updates, the revised Policy will simply be published at this page without direct notification.

It is your responsibility to review this Privacy Policy periodically. Continued use of the 786up platform after any update is published constitutes your acknowledgement of the revised Policy. If you disagree with any change, you should stop using the platform and close your account.

12 Contact Us About Privacy

If you have any questions, concerns or requests relating to this Privacy Policy or the way 786up handles your personal data, please get in touch with the support team. We take all privacy enquiries seriously and will respond within the timeframes described in Section 9.

You can reach us by email at: [email protected]

When contacting us about a privacy matter, please include your registered username (not your password), a clear description of your query or request, and — if you are exercising a data rights request — confirmation of the right you wish to exercise. This helps us handle your request accurately and efficiently.

For general questions about account management, deposits, withdrawals or bonuses, visit our FAQ page first — it covers the most common questions from Pakistani players and may save you time.